Returns & Exchanges

Extended Christmas Returns

We have extended our returns period for Christmas. Any online purchase made from the 1st of December can be returned to us by 13th January 2017 or 14 days after purchase, whichever is longer. Just make sure items are unused and as good as new and we'll arrange a refund or exchange.

Returns & Exchanges

We hope you love the clothes you purchased from us but just in case your order was not quite right we offer a simple no quibbles returns policy.

All you have to do is send your purchase back within 14 days of recipt of the goods.

Please make sure the items are unused and as good as new, in its original packaging with all tags still attached.

How to return or exchange your order?

 

BIBICO
9A Bartlett Street
Bath
BA1 2QZ

 

To return goods by post you must:

To return goods to our shop in Bath:

 

What happens once we recieve your return?

Once we have recieved the returned item/s, we will send you a refund for the goods returned to us. Unfortunately we will not be able to refund any delivery costs.

We will also send you an email confirming you have been refunded.

How long will it take for me to recieve my refund?

We will refund the goods you returned to us with in 5 working days of receipt. Please be aware that although we may have issued a refund there could be a slight delay due to the your bank clearing the funds bank into your account.

For Exchanges

Once we’ve received your order we’ll post your new exchange back to you for free. Please allow 10 working days to receive your new item (however it is usually much faster than this).

If the item you have requested is not in stock then we will get in touch and you can either make another selection or we will send you a refund.

Get in touch

If you have any questions about returning or exchanging your order please get in touch:

Email - info@bibico.co.uk

Phone - +44 01225 333 998

 

Website and the Goods

We try to make sure that all information on the website is accurate and correct at all times. However, sometimes little mistakes do happen. We will try to resolve all information errors on the website as soon as possible.

Please bear in mind that when shopping on the internet

How to buy Goods

You place an order with us by completing the following process:

On receipt of your order, we will send you an Order Confirmation email to the email address which you have provided to us. This email will contain your order number and details of the goods ordered. An Order Despatch email will be sent and payment taken from your credit / debit card when we know we have the goods you have ordered. This is when we have agreed to a contract with you.

We must receive full payment before we can accept it as an order. Where you select to pay by credit or debit card we will process the payment at the time of preparing your goods for despatch.

Your order will only be deemed to be accepted by us when we despatch that product to you and send you an Order Despatch email which includes details of the product. We reserve the right to refuse any order prior to acceptance. If a product is not available we will include details of the unavailable product in the Order Despatch email.

All prices and charges on the website are in UK pounds sterling. Delivery charges may apply and these will be displayed in the order process.

All prices are, unless otherwise stated, inclusive of VAT and other applicable taxes.