Information about our Website and the Goods
We are The Fair Fashion Company Ltd, a company registered in England (number 6593259) based at 14 Park Avenue, Bath, BA2 4QD. These are the terms and conditions which apply to your purchases from the bibico websites www.bibico.co.uk.
Your acceptance of the terms and conditions is given when you make a purchase from us so you should read these terms and conditions carefully before buying anything from this website.
We reserve the right to change these terms and conditions at any time and any such change will be effective to all new orders once included in the text of these terms and conditions and published on the website.
If you have any questions regarding the website you can contact us by writing to: info@bibico.co.uk
Website and the Goods
We try to make sure that all information on the website is accurate and correct at all times. However, sometimes little mistakes do happen. We will try to resolve all information errors on the website as soon as possible.
Please bear in mind that when shopping on the internet
- The colours which are shown on the website will depend on many factors including your computer display settings
- All sizes and measurements are approximate
- All goods are subject to availability – however we will place a “Out of Stock” notice once a product is out of stock
- Any delivery estimates given are estimates only
How to buy Goods
You place an order with us by completing the following process:
- Adding product to your shopping basket
- Checkout step 1 – Create Your Order – add name, address & delivery details
- Checkout step 2 – Shipping & Payment – add payment details
- Checkout step 3 – Confirmation of Payment
On receipt of your order, we will send you an Order Confirmation email to the email address which you have provided to us. This email will contain your order number and details of the goods ordered. An Order Despatch email will be sent and payment taken from your credit / debit card when we know we have the goods you have ordered. This is when we have agreed to a contract with you.
We must receive full payment before we can accept it as an order. Where you select to pay by credit or debit card we will process the payment at the time of preparing your goods for despatch.
Your order will only be deemed to be accepted by us when we despatch that product to you and send you an Order Despatch email which includes details of the product. We reserve the right to refuse any order prior to acceptance. If a product is not available we will include details of the unavailable product in the Order Despatch email.
All prices and charges on the website are in UK pounds sterling. Delivery charges may apply and these will be displayed in the order process.
All prices are, unless otherwise stated, inclusive of VAT and other applicable taxes.
Returns & Exchanges
Exchanges
If you would like to exchange your goods for another item then we would normally have to wait for the goods to arrive with us before sending out your exchange. If the item you have requested is not in stock then we will refund your card.
Returns
You can at any time within 14 days of receiving goods from us return any goods you are not completely happy with.
Once you decide to return items you must not use them and must take good care of them while they remain in your possession. The items must be returned to us intact and undamaged as soon as reasonably possible.
We will, on receipt of the returned items, refund to the payment card the price paid for the goods returned to us. The original delivery costs will not be refunded.
To Return Goods by post you must:
- Write your name, address, postcode and order number on the returns form.
- Complete the returns form and enclose it with your Goods.
- Ensure your Goods are in a securely wrapped parcel and place a returns address label on the parcel.
- The returns address is:
bibico
14 Park Avenue
Bath
BA2 4QD
5. Take the parcel (with enclosed returns form) and the despatch note to the Post Office. The clerk will stamp the proof of posting on the despatch note which you should retain until you receive your refund.
Note: Please remember to complete the returns form with your returned product(s)
In compliance with the Consumer Protection (Distance Selling) Regulations 2000 you may notify us by email info@bibico.co.uk that you wish to cancel your order before the end of the statutory cancellation period (7 days from the day after you receive the Goods). You must then return the goods to us along with the returns form as above.
